At Companion Club, we want you and your pets to be happy with your purchase.
If your item arrives damaged, faulty, or significantly different from what was described, please contact us within 7 days of receiving your order. We will work with you to arrange a replacement, refund, or other suitable resolution in accordance with Australian Consumer Law.
Unfortunately, we do not accept returns or provide refunds for change of mind.
To request assistance, please contact us at:
📧 support@companionclub.com.au
Please include your order number and photos of any damaged or faulty items to help us process your request as quickly as possible.